Administrator Certification Maintenance (Spring 20)

1.What feature should an admin configure to allow users to create a new record with prepopulated values?
A.Custom Button
2.Sales reps need to share the task workload with other sales reps. What feature should an admin recommend for this requirement?
A.Task Queue
3.Service reps are experiencing low performance on Lightning page loading. Where should an admin review suggestions that address this issue?
A.Review tips the lightning app Builder
4.An admin is providing a sandbox for service reps to train on the service console. What should an admin use to obstruct sensitive data when creating the sandbox?
A. Data Mask package
5.Where are merged cases accessed when Case Merge settings are enabled with “Keep duplicate cases after merging” selected?
A.Merged Cases related list
6.What feature should an admin enable to allow users to duplicate a campaign with all its member statuses?
A.Clone with Related action


Step2:Get Hands-On with Group Permission Sets.
permission set--->New-->Label:Case Read Only--Save
App--->click on Object Settings--click on Cases--Edit-->ObjectPermissions:check Readonly
Field Permissions: Account Name,Case Reason,Description-->ckeck readonly

permission set--->New-->Label:Manage Leads--Save
App--->click on Object Settings--click on Leads--Edit-->ObjectPermissions:check Edit-->save
Apps-->App Permissions-->Edit-->sales-->Convert leads,Transfer leads--Save-->Save

Permission Set Groups-->New Permisson Set Group-->Sales Ops
click on Permission Sets in Group---> Add Permission Set-->Case Read Only,Manage Leads-->add-->done