Thursday 8 November 2018

Administrator Certification Maintenance (Summer ’18)

1. In what type of format does a field, using the data type Time, appear in Lightning Experience and the Salesforce mobile app?
A.picklist
2.A marketing operations user has been tasked with the job of merging duplicate leads that are owned by the lead generation team. What configuration setting should the system administrator set to allow the operations users to merge and delete leads they don't own?
A.Enable the Org-wide merge and delete setting
3. What Salesforce feature can a system administrator configure to guide a sales rep through the customer lifecycle?
A.Path for contacts
4. How should a system administrator organize report folders so global sales reports are grouped together, then subgrouped by region?
A.create a folder for sales reports and subfolders for each region


1. What type of email template must be used so users can send attachments in an email by dragging and dropping the file into the email?
A.HTML email publisher
2. What Salesforce component allows users to switch between languages when viewing knowledge articles?
A.Language selector
3. Which template is required to allow Community users to create and revise articles?
A.Salesforce tabs + visualforce template
4. On which page layout will users have the ability to view a drop-down menu for Reply, Reply All, and Forward email functions?
A.Case feed layout

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